Responsible for every aspect of the store operation, which includes: selecting, coaching and developing store teammates as well as merchandising, advertising and promotion of products and services.
RESPONSIBILITIES
Customer service
Drive store sales & promotions
Build Customer Satisfaction & Loyalty Creating Results for Teammates, Customers and the Company
Understand alternative tire sourcing and competitors
Payroll, budgets and store goals
Responsible for record keeping and relevant financial information
Manage, schedule and assign staff according to their skill level
Attend paid training to stay up-to-date with new developments in the automotive service industry
Follow up with customers to obtain feedback and ensure they are satisfied with received
Other duties as assigned
Preferred Qualifications: 2 year college degree or equivalent
MINIMUM QUALIFICATIONS
High School Diploma or equivalent
Demonstrated success in retail sales management
Problem solving as it relates to customer complaints
Aptitude to manage inventory, order scheduling, and ongoing merchandising displays
Must be able to assist customers for personal sales as well as complaints to ensure customer retention
and loyalty
Teammate and customer communication skills
Negotiation and conflict resolution skills
Must have a valid automobile driver's license at all times and be able to drive customer and company
vehicles
Must have completed all current and required Firestone Complete Auto Care education courses &
modules required for this position OUR CREW KNOWS BENEFITS
Health benefits that start on day one of employment, for all of our teammates:
Paid vacation and holidays
On-the-job training and company-funded ASE certifications
Tuition reimbursement program
401(k) match
Vision and Dental Coverage
On demand pay (daily pay) program available
WHY FIRESTONE Our Values Give Back To You
Professional Development: No matter where you're at in your career, we've got the resources to help you level up.
Community & Involvement: We pride ourselves on working with our local communities and giving back where we can.
Integrity & Teamwork: Part of what makes our teams different is our drive to do things right, always, together.
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