Job Details

JOB DESCRIPTION

Responsible for every aspect of the store operation, which includes: selecting, coaching and developing store teammates as well as merchandising, advertising and promotion of products and services.

RESPONSIBILITIES

• Customer service
  
• Drive store sales & promotions
  
• Build Customer Satisfaction & Loyalty Creating Results for Teammates, Customers and the Company
  
• Understand alternative tire sourcing and competitors
  
• Payroll, budgets and store goals
  
• Responsible for record keeping and relevant financial information
  
• Manage, schedule and assign staff according to their skill level
  
• Attend paid training to stay up-to-date with new developments in the automotive service industry
  
• Follow up with customers to obtain feedback and ensure they are satisfied with received
  
• Other duties as assigned
  
  Preferred Qualifications: 2 year college degree or equivalent
  
  MINIMUM QUALIFICATIONS
  

• High School Diploma or equivalent
  
• Demonstrated success in retail sales management
  
• Problem solving as it relates to customer complaints
  
• Aptitude to manage inventory, order scheduling, and ongoing merchandising displays
  
• Must be able to assist customers for personal sales as well as complaints to ensure customer retention
  
  and loyalty
  
• Teammate and customer communication skills
  
• Negotiation and conflict resolution skills
  
• Must have a valid automobile driver's license at all times and be able to drive customer and company
  
  vehicles
  
• Must have completed all current and required Firestone Complete Auto Care education courses &
  
  modules required for this position OUR CREW KNOWS BENEFITS
  
  Health benefits that start on day one of employment, for all of our teammates:
  

• Paid vacation and holidays
  
• On-the-job training and company-funded ASE certifications
  
• Tuition reimbursement program
  
• 401(k) match
  
• Vision and Dental Coverage
  
• On demand pay (daily pay) program available
  
  WHY FIRESTONE
  Our Values Give Back To You
  

• Professional Development: No matter where you're at in your career, we've got the resources to help you level up.
  
• Community & Involvement: We pride ourselves on working with our local communities and giving back where we can.
  
• Integrity & Teamwork: Part of what makes our teams different is our drive to do things right, always, together.