Job Details

Shift: Full Time

Days/Hours: Monday-Sunday/10:30 AM - 7:00 PM

The Sales Associate is an ambassador of the Cox brand and will be the primary point of contact for both new and existing customers. Working inside a Third-Party Retailer (i.e. Wal-Mart) this individual will guide customers through the purchasing decision, installation process and education of Cox product offerings while providing an exceptional customer experience.

The Sales Associate is responsible for meeting established sales, revenue and customer experience objectives by ensuring customers are provided with the appropriate product solutions. As a crucial member of the sales team, this role requires strong interpersonal skills and a passion for delivering outstanding customer service.

Responsibilities:

• Ensures individual sales, revenue, and customer experience goals are met.
• Explains and demonstrates product capabilities and offers suggestions based on each customer’s wants and needs.
• Provides best-in-class customer service and aids customers in completing purchases and resolving issues.
• Executes promotions and campaigns designed to increase brand equity and achieve sales objectives.
• Participates in workshops, special events, and product demonstrations to drive customer loyalty.
• Continuously expands knowledge of current Cox products as well as competitor product offerings by participating in regular training classes.
• May be required to work in other locations that are in proximity to ‘home store’ to meet the needs of the business.

Qualifications

• HS Diploma or GED.
• One or more year(s) of experience preferred, but not required, in sales and/or customer service.
• Ability to meet established sales, retention, and customer experience monthly goals.
• Willingness to work a flexible schedule which includes weekends and early evenings.
• Computer literacy with an aptitude for learning communication products and services.
• Must have reliable transportation, ability to stand for long periods of time and a smart phone.
• Strong interpersonal and communication skills to effectively sell products using a solutions-based approach.

For more information email or call Adam Dubuc at adam.dubuc@cox.com or at 402-706-7995.